Refund policy
Right of Withdrawal
1. Right of Withdrawal
You have the right to withdraw from this contract within fourteen (14) days without giving any reason.
The withdrawal period expires fourteen days from the day:
- on which you, or a third party designated by you (other than the carrier), takes possession of the goods, where you ordered one or more goods in a single order and they are delivered together;
- on which you, or a third party designated by you (other than the carrier), takes possession of the last item, where you ordered multiple goods in a single order that are delivered separately;
- on which you, or a third party designated by you (other than the carrier), takes possession of the last consignment or piece, where goods are delivered in several consignments or pieces;
- on which you, or a third party designated by you (other than the carrier), takes possession of the first item, where the contract provides for the regular delivery of goods over a specified period.
To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear statement (for example, by letter or email):
Bierboutique Konstanz
Martin Restle
Kreuzlingerstraße 27
78462 Konstanz
Germany
Email: prost@bierboutique-kn.de
You may use the model withdrawal form below, but its use is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of your right of withdrawal before the withdrawal period has expired.
2. Effects of Withdrawal
If you withdraw from this contract, we will reimburse all payments received from you, including the costs of standard delivery (except for any additional costs resulting from your choice of a delivery method other than the least expensive standard delivery offered by us), without undue delay and no later than fourteen (14) days from the day on which we receive your notice of withdrawal.
We will make the reimbursement using the same means of payment that you used for the original transaction, unless you have expressly agreed otherwise. You will not incur any fees as a result of the reimbursement.
We may withhold reimbursement until we have received the returned goods or until you have provided proof that you have returned the goods, whichever occurs first.
You must send back or hand over the goods to us without undue delay and, in any event, no later than fourteen (14) days from the day on which you notified us of your withdrawal from this contract.
The deadline is met if you dispatch the goods before the fourteen-day period has expired.
You are responsible for the direct costs of returning the goods.
You are only liable for any diminished value of the goods if such loss in value results from handling the goods beyond what is necessary to establish their nature, characteristics, and functioning.
Notice Regarding Beverages and Food Products
Please note that opened or partially consumed beverages and food products generally cannot be resold as new. If opening or consumption has resulted in a loss of value, this may be taken into account when calculating your refund, in accordance with applicable law.
3. Model Withdrawal Form
(Complete and return this form only if you wish to withdraw from the contract.)
To:
Bierboutique Konstanz
Martin Restle
Kreuzlingerstraße 27
78462 Konstanz
Germany
Email: prost@bierboutique-kn.de
I/We () hereby give notice that I/We () withdraw from my/our () contract for the sale of the following goods () / for the provision of the following service (*)
Ordered on () / received on ()
Name of consumer(s)
Address of consumer(s)
Signature of consumer(s)
(only if this form is submitted on paper)
Date
(*) Delete as appropriate.